Customer Satisfaction is Our Priority
This policy explains the conditions for returns, exchanges, refunds, and cancellations for purchases made through Lezaira® & Lewania®.
At Lezaira® & Lewania®, we are committed to providing premium-quality products and a smooth shopping experience. If you receive a damaged, defective, or incorrect product, we are here to help.
Return Eligibility
You may request a return if:
- You received a damaged product.
- You received the wrong product.
- The product has a manufacturing defect.
- The item was delivered in an unusable condition.
Return requests must be submitted within 7 days of delivery.
Exchange Policy
We offer exchanges only in the following cases:
- Wrong item received.
- Damaged product.
- Manufacturing defect.
Exchange requests are subject to product availability.
Non-Returnable Items
For hygiene and safety reasons, the following products cannot be returned or exchanged once delivered unless they are damaged or incorrect:
- Lingerie
- Bodystockings
- Innerwear
- Personal Care Products
- Opened or Used Products
Damaged or Incorrect Product
If you receive a damaged or incorrect product:
- Take clear photos of the product and package.
- Contact us within 48 hours of delivery.
- Share your Order ID and photographs.
- Our support team will verify your request and provide a suitable resolution.
Refund Policy
Once the returned product is received and inspected, refunds will be processed to the original payment method.
If your order was paid through Cash on Delivery (COD), the refund will be transferred to your registered bank account.
Refund Timeline
- Inspection Process: 1–2 Business Days
- Refund Approval: 2–3 Business Days
- Bank Processing: 5–7 Business Days
The total refund process may take 7–10 business days.
Order Cancellation
Orders can be cancelled before shipment.
Once the order has been shipped, cancellation requests cannot be accepted.
Return Shipping
If the return is due to our mistake (wrong or damaged product), return shipping charges will be borne by Lezaira® & Lewania®.
If the return is requested for any other approved reason, shipping charges may be applicable.
Need Help?
Our Customer Support Team is always ready to assist you.
📧 Email: gaurishatraders01@gmail.com
📞 Phone: +91 7982405427
🕒 Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM
Response Time: Within 24–48 Business Hours
Policy Updates
Lezaira® & Lewania® reserves the right to modify or update this Return & Exchange Policy at any time without prior notice. Any changes will be effective immediately upon publication on this page.
